Product overview
Hubbery helps handle email, website chat, WhatsApp, SMS and phone conversations. Hubby uses your business knowledge, asks follow-up questions and follows your configured workflow. You keep track of what happens and where a colleague is needed.
Choose the channels that fit your organisation. Each has its own setup and conditions; the work comes together in Hubbery.
Product overview
A customer starts on WhatsApp, emails more information and calls later. Related conversations can stay with the same case, keeping questions, answers and follow-up together. Linking uses available contact and conversation context; a matching name alone is not enough.
Hubby has prepared the conversation for you.
What has been discussed?
Karin reported E04 on WhatsApp. She emailed that the fault returned after the checks and asked for a technician by phone. You can take over with that context ready.
The customer asks for a technician. The conversation is ready for you.
Click a channel or tab. The example customers and conversations are fictional.
Hubby helps move the conversation forward within the knowledge, actions and permissions you have configured.
Message content and available case context help establish what the customer means.
Hubby uses approved business knowledge. A short reply such as “yes” can simply prompt a follow-up question.
An answer or connected action is prepared or carried out according to your settings. Where approval is required, a proposal comes first.
If Hubby cannot responsibly handle the question independently, the case appears in Needs a human with the available context.
Your daily workspace
Customer conversations and your conversation with Hubby each have their own place. See the work and ask for help with the next step.
See all cases, your own work and what needs a human. Within a case you find the conversation, channels, context and proposed replies.
The internal chat is your conversation with Hubby, separate from website chat for customers. Ask where a setting is, get an explanation or prepare available work.
Supported requests and connected actions determine what is possible. Continuous voice conversations with Hubby are a future extension.
Reviewed knowledge and feedback help improve the workflow. Recording feedback does not automatically train the model.
Add business knowledge, review suggestions and keep information up to date. Hubby works with knowledge that is available and permitted for the question.
Explore knowledge and importsChoose a workflow per topic: observe, propose or handle independently. Connected actions follow their own permissions and approval requirements.
See how to guide HubberyCustomers can send attachments through supported channels. Hubbery keeps them with the case and can use available text, images or other processed content to answer a question.
File type, channel, size and processing determine what is available. Receiving an attachment does not mean it has been read in full; missing or unusable content calls for clarification or review.
Set up your channels and workflow. Telephony requires an active paid subscription.