One conversation, one case
A WhatsApp message, an email and a phone call can belong to the same case. The context stays together.
Explore the exampleYour customer service. One workspace.
Customer questions. Five channels.
Hubby handles them.
Hubbery answers email, website chat, WhatsApp, SMS and phone calls using your business knowledge. You decide what Hubby can do independently and when a colleague takes over. Keep the overview in your inbox.
No credit card · Start with your business knowledge · Separated per organisation
What working with Hubbery feels likeExample case
InboxDe Vries InstallationsD
Boiler shows error E04
Needs a humanHubby has prepared the conversation for you.
- Customer
- Karin de Boer
- Topic
- Boiler fault
- Channels
- WhatsApp, Email, Phone
- Why a human?
- The fault returns. The customer asks for a technician.
What has been discussed?
Hubby
Karin reported E04 on WhatsApp. She emailed that the fault returned after the checks and asked for a technician by phone. You can take over with that context ready.
Your turn
The customer asks for a technician. The conversation is ready for you.
Click a channel or tab. The example customers and conversations are fictional.
Customers choose their channel.
From an email question to a phone call: explore what Hubbery handles on each channel, how to connect it and what to expect.
Less switching. More done.
Everything you need. Where you work.
Customers choose the channel. You keep one story, one case and a clear next step.
Answers from your knowledge
Hubby uses knowledge you have approved. Your answers and way of working are the starting point.
Start with your knowledgeMore than answers
Look up information or prepare an action in your connected systems. Hubby helps within the boundaries you set.
Set what Hubby may doYou set the boundaries
From observing to handling cases: you decide how much freedom Hubby gets for each topic.
Explore your controlsGuide Hubbery
Hand work over. Keep control.
Hubby can answer opening-hours questions independently. A complaint can come to you first. You configure it per topic.
Needs a human means it is your turn, with the context ready.
Discover how to guide HubberyWhat may Hubby do for this topic?
These are examples of control. Configure the full levels and action boundaries per topic.
Your daily workspace
Keep an overview and guide Hubbery
Customer conversations and your conversation with Hubby each have their own place. See the work and ask for help with the next step.
Inbox: your cases and follow-up
See all cases, your own work and what needs a human. Within a case you find the conversation, channels, context and proposed replies.
- See who is handling a case and its status.
- Review ongoing and resolved cases and follow activity.
- Take over when needed and hand the conversation back to Hubby according to your settings.
Hubbery Chat: help for you
The internal chat is your conversation with Hubby, separate from website chat for customers. Ask where a setting is, get an explanation or prepare available work.
- Find the right page using supported navigation requests.
- Get help with a reply, knowledge suggestion or available setting.
- Review a proposal before approving an action where required.
Supported requests and connected actions determine what is possible. Continuous voice conversations with Hubby are a future extension.
Reviewed knowledge and feedback help improve the workflow. Recording feedback does not automatically train the model.
Start with what you already have.
Start with one channel and your own knowledge
Connect a channel, add knowledge and test your workflow. Start by observing and only enable independent handling after reviewing how it works.
- 1
Connect your channels
Connect your existing mailbox using an available provider connection for Gmail or Microsoft 365, or through IMAP/SMTP if your provider supports that sign-in method. The chat widget is one line on your site; for phone you attach a number to a voice agent.
- 2
Put your knowledge in
Paste in the answers you already write, or let Hubbery read your old conversations: that produces knowledge articles for you to approve. Without approved knowledge it does not answer.
- 3
Build trust, one topic at a time
Every topic starts in shadow mode. If it holds up, you move it up a level. If it goes wrong, one button puts the topic straight back.
One question, from arrival to answer
Choose a channel and walk through the steps. The customers, knowledge and connected actions in these examples are fictional. The demo shows how a question is handled according to the configured workflow.
Step 1/6
Yasmina el Amrani · yasmina@example.nl
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
An email comes in
At the address you already use. Hubbery turns it into a single case.
- Channel
- Contact
- Known — customer since 2023
- Case
- New
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
Which topic is this?
Topics are recognised by meaning, not by keywords. The level you set applies to the topic. The 85% threshold means Hubbery will not send this answer on its own below that certainty.
- Topic
- Boiler fault
- Level
- 3 · Automatic
- Threshold
- Certainty from 85%
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
What do we know about this?
It searches your approved knowledge, by words and by meaning. If it finds nothing, it writes nothing.
- Found
- “Boiler faults”, fragment 1 — 77%
- Also found
- Out-of-hours service in winter — 54%
- Certainty
- 95%
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
Does something need to happen in a system?
Here it checks whether an action is needed. Looking up is allowed at this level; changing or refunding is not.
- Available
- Find appointment · Move appointment · Refund
- Called
- Find appointment — no open appointment
- Blocked
- Refund — irreversible, always a human
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
HubberyGood morning, according to our manual error E04 indicates low water pressure. Follow the manual’s instructions to top up and reset. If the fault persists, let us know so we can refer your question to a colleague.
Answer itself, or bring in a human?
Certain enough and within the level: the answer goes out. In case of doubt the same text would have been waiting as a proposal.
- Decision
- Sent by itself
- Turnaround
- 14 seconds
- Recorded
- Knowledge, model and certainty with the case
Yasmina el AmraniGood morning, since this morning our boiler shows error E04 and the house is cold. What can I do myself?
HubberyGood morning, according to our manual error E04 indicates low water pressure. Follow the manual’s instructions to top up and reset. If the fault persists, let us know so we can refer your question to a colleague.
Yasmina el AmraniThat worked, thanks! It is running again.
And afterwards
A sample is reviewed by a human. What a colleague changes counts towards the topic’s numbers.
- Case
- Resolved without a human
- Satisfaction
- 5 out of 5
- Topic
- 92% taken over unchanged this month
Visitor on the website
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
Someone opens the chat
The widget sits on your own site in one line and uses the same knowledge.
- Channel
- Chat
- Case
- New · visitor recognised by customer number
- Waiting time
- None
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
Topic: invoice and payment
A more sensitive topic, so a lower level and a higher threshold.
- Topic
- Invoice and payment
- Level
- 2 · Draft
- Threshold
- Certainty from 90%
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
HubberySorry about that, I am checking it right away.
Knowledge alongside
The rules about direct debits and refunds are in your own knowledge base.
- Found
- “Paying and invoices”, fragment 2 — 81%
- Certainty
- 91%
- Rule
- Correction within five working days
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
HubberySorry about that, I am checking it right away.
Refunding money is irreversible
In this example, a refund action has been connected. Hubby fills in the customer number and amount but does not run it: a colleague must approve the action.
- Action
- Refund — € 12.50, customer number 40122
- Risk class
- Irreversible
- Decision
- Prepared, waiting for approval
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
HubberySorry about that, I am checking it right away.
HubberyYou are right: on 3 October it was charged twice. I have prepared a proposal to refund € 12.50. A colleague must review and approve it before it is carried out.
The visitor is not waiting
In chat a message goes out immediately and the case moves to “waiting for a human”. A colleague sees the card with Execute and Reject.
- Case
- Waiting for a human
- Notification
- Action waiting for approval
- Trail
- Internal note in the case
Visitor on the websiteHi, I see the subscription was charged twice this month. Customer number 40122.
HubberySorry about that, I am checking it right away.
HubberyYou are right: on 3 October it was charged twice. I have prepared a proposal to refund € 12.50. A colleague must review and approve it before it is carried out.
·Marleen approved the refund · 10:41
One click from the colleague
Approving runs the action with exactly the stored values. Who signed and when is in the trail.
- Action
- Executed — HTTP 200
- Signed by
- Marleen (admin)
- Case
- Resolved — together with a human
Incoming call · +31 6 12 00 01 06
Incoming callGood afternoon, there is no hot water coming from the tap any more.
The phone rings
A number is attached to a voice agent with the same knowledge and the same limits.
- Channel
- Phone
- Answered within
- 2 seconds
- Language
- Dutch
Incoming callGood afternoon, there is no hot water coming from the tap any more.
Topic: boiler fault
The same topics as email and chat, so the same level too.
- Topic
- Boiler fault
- Level
- 3 · Automatic
- One case
- Linked to last week’s email
Incoming callGood afternoon, there is no hot water coming from the tap any more.
HubberySorry to hear that. Is the hot water switch on, and what does the pressure gauge say? It should read between 1.5 and 2 bar.
An answer from your knowledge
On the phone there is no time to search, so it answers in steps.
- Found
- “Boiler faults” — 74%
- Pace
- Answers within 1.1 seconds
- Interrupting
- Allowed: it stops and listens
Incoming callGood afternoon, there is no hot water coming from the tap any more.
HubberySorry to hear that. Is the hot water switch on, and what does the pressure gauge say? It should read between 1.5 and 2 bar.
Incoming callIt reads 0.8. Can someone come out?
Looking things up mid-call
On the phone the same limits apply as in email and chat: looking up is allowed, booking an engineer is a change, and irreversible always passes a human.
- Called
- Find appointment — no open appointment
- Blocked
- Book an engineer — waits for a colleague
- Decision
- A call-back request for a colleague
Incoming callGood afternoon, there is no hot water coming from the tap any more.
HubberySorry to hear that. Is the hot water switch on, and what does the pressure gauge say? It should read between 1.5 and 2 bar.
Incoming callIt reads 0.8. Can someone come out?
HubberyI will record your question about an engineer for a colleague. May they contact you on the number you are calling from?
Wrap up or hand over
When transfer is configured, it briefly summarises the question. Otherwise it records a contact request and confirms the caller’s number; if unavailable, it asks for a number.
- Decision
- Handed over to a human
- Call length
- 2 minutes 14
- Summary
- Ready in the case
Incoming callGood afternoon, there is no hot water coming from the tap any more.
HubberyI will record your question about an engineer for a colleague. May they contact you on the number you are calling from?
·Joris picked up the case · 13:58
The call sits in the same case
Transcript, summary and duration join the case. The colleague reads back what was said before calling.
- In the case
- Transcript and summary
- Numbers
- Counts as “handled by a human”
- Knowledge
- Asked often? Then a knowledge proposal follows
Proof first, invoice later
Send us your ticket history of the past year. We run it through Hubbery and show per topic what would have been handled on its own, how many hours that saves and where it goes wrong. On your own data, before you buy anything.
Request an automation reportCareful with data, and demonstrably so
Customer service data is personal data. That is why the separation between organisations here is not a promise but a lock in the database, and why every action can be traced.
- Row-level security: the database itself refuses another organisation’s data
- Secrets and passwords stored encrypted, never in logs
- A full trail: which knowledge, which model, who approved
- A data processing agreement and a list of sub-processors
- Your conversations are not used to train third-party models
Pricing
The same capabilities. A plan that fits.
Choose the capacity you need. Both plans include email, chat, phone, WhatsApp and SMS, with your knowledge and your controls.
Starter
For a small team getting started with Hubbery.€49per month
- 100 resolved questions per month included, then €0.90 per resolved question
- 100 call minutes per period included, then €0.35 per minute
- SMS: €0.17 per sent message, €0.02 per received message
- WhatsApp: €0.02 per sent free-form message, €0.10 per sent template message
- Up to 3 users, including the owner
- Up to 2 mailboxes
- 1 chat widget
- One phone number included
Growth
For higher volumes and a larger team.€199per month
- 500 resolved questions per month included, then €0.70 per resolved question
- 400 call minutes per period included, then €0.35 per minute
- SMS: €0.17 per sent message, €0.02 per received message
- WhatsApp: €0.02 per sent free-form message, €0.10 per sent template message
- Unlimited users
- Unlimited mailboxes
- Unlimited chat widgets
- One phone number included
All prices exclude VAT. Extra telephony, SMS and WhatsApp are paid from prepaid credit. Custom terms are agreed separately.
A demonstrably resolved case to which Hubby made a substantive contribution. Each case counts at most once, even across multiple messages or channels. What counts as a resolved question? →
Need more volume or custom integrations?Get in touch
What Hubbery can do
The main capabilities at a glance. Which you use depends on your connected channels, configured integrations and settings.
- WorksEmail (Gmail, Microsoft 365, IMAP)Connecting, recognising, answering, handing over to a human.
- WorksChat widget on your own siteOne script, your own colours, the same knowledge and limits as email.
- WorksActions in your own systemsLook up, change and approve, with a risk class and a full trail.
- WorksLearning from your old conversationsImport of tickets, chats and phone calls; knowledge proposals out of them.
- WorksTelephony with a voice agentA voice agent using your knowledge. Transfer when configured, or record a request for further contact.
- WorksWhatsApp and SMSThe same case, the same knowledge, the same limits as email and chat.
- WorksReporting per topic and channelWhat went on its own, what a human did, and how certain the AI was.
Frequently asked questions
The questions that always come up in the first conversation, with the honest answer.
How does Hubbery limit incorrect answers?
Hubbery uses approved knowledge and checks whether sufficient information and authority are available. When unsure, it can ask a follow-up question or involve a colleague. AI can make mistakes; you can review and correct answers, their source knowledge and assessments.
What happens when it does not know?
Hubbery can ask for clarification or refer the case to a colleague in the Inbox. On the phone it transfers when configured; otherwise it records a contact request and confirms the preferred number or email address.
Do we have to replace our ticket system?
No. You connect your existing mailbox; nothing changes about your address or your website. Hubbery can do the work itself, or only deliver proposals your colleagues use at their own pace.
How quickly is it running?
Setup depends on your channel, provider permissions and available knowledge. Start with one connection, add initial knowledge and test your workflow. Allow a topic to answer independently only after reviewing how questions are handled.
Start by watching along
Create an account, connect one mailbox and put every topic in shadow mode. Then you see for a week what Hubbery would have answered, without a single customer noticing.
Create an accountNo credit card · Start with your business knowledge · Separated per organisation